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- How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, What is CRM? the literal answer is, Customer Relationship Management, but that doesnt really convey much in terms of what all CRM do.... read more » - Customer Service in a Car Wash
Customer service in the carwash industry is vital to securing your place in the customer's mind so they will spread the word-of-mouth advertising and.... read more » - Short Term Goals, Long Term Planning
An article in the Atlanta Journal & Constitution on July 19th featured Eddie Turner, owner of the small business, Footwhere, which sells dirt fro.... read more » - Can You Render Humble Service?
I was re-reading the book, THINK AND GROW RICH, by Napoleon Hill, and I cant tell you how impressive this self-help classic still is! Among other fas.... read more » - How Do You Get on Your Client's Speed Dial?
How would you like to have every one of your clients call you every time they opened a case? How about being called so often that youre on your best .... read more » - 7 Bits Of Critical Information You Can't Afford NOT To Know About Your Customers
If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding.... read more » - Tips for Curing Bad Customer Service
Bad customer service is everywhere these days unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who .... read more » - The Three Elements of Building Long Term, Profitable Business Relationships
There are three basic elements of building long term profitable business relationships. What needs to be kept in mind is that the following process s.... read more » - More Customers - Watch those Little Things
Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK. The Laptop I.... read more »